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Why can't I see the latest online help?

asked 2017-06-09 16:44:32 -0500

LC gravatar image

I'm reading through the release notes. When I click a link for more information about a new feature, I get a 404 Page Not Found error. What's up with that?

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answered 2017-06-09 16:51:36 -0500

LC gravatar image

updated 2017-06-09 17:02:53 -0500

First of all, thanks for reading the release notes and the online help!

Your browser probably has the previous version of the help cached. To see the latest help, close any open windows to the online help, then clear your browser's cached files. -- You can clear your entire history if you want, but usually clearing cached files does it.

For example, in Chrome, click Chrome > Clear Browsing Data. Select Cached Images and Files (clear the other options if you want!, then click Clear Browsing Data.

Then try the online help again.

Note: If you were trying to get to the online help through Data Collector, it's possible that you have Data Collector set up to use local help instead of StreamSets hosted help. Using local help is the way to go if you have no internet access. But the hosted help will always have the latest documentation. So to switch to hosted help:

  • In Data Collector, click the Help icon (a question mark) in the upper right toolbar on the screen, then click Settings.
  • In the Settings window, select Hosted Help and then click Done.

Data Collector uses hosted help by default.

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Asked: 2017-06-09 16:44:32 -0500

Seen: 215 times

Last updated: Jun 09 '17